Frequently Asked Questions

bigbets FAQ — All Your Questions Answered in One Place

From registration to withdrawals, betting to bonuses — everything you want to know about bigbets, explained in plain English, all in one place.

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About bigbets All FAQs

We've put together the most common questions users run into on bigbets, all in one place. Every answer is based on real experience and member feedback. Whether you're new or a seasoned player — bookmark this FAQ page, you'll find it useful.

Use the category buttons below to filter questions by topic, or type directly into the search bar. If you can't find what you're looking for, contact our support team directly.

All Account Bonus Betting Payment

Yes, on bigbets you can deactivate your account yourself — either temporarily or permanently — in two ways:

Temporary Break (Self-Exclusion):

  1. Log in → Profile → "Security Settings" → Select the "Self-Exclusion" option.
  2. Choose any duration — 24 hours, 1 week, 1 month, or 6 months.
  3. Confirm — your account cannot be reactivated before the period ends.

Permanent Closure:

To permanently close your account, email support@bigbets.im with the subject line "Account Closure Request", including your registered mobile number and reason for closure. The process will be completed within 48 hours. Make sure to withdraw any remaining balance before requesting permanent closure.

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

This is called Accumulator Also known as an Acca bet — short for Accumulator. You can combine 2 to 20 different events in a single bet. If all your selections win, the odds are multiplied together for a potentially huge payout.

How to do it:

  1. Go to the Sports section and click on the odds of your first match — it will be added to your bet slip.
  2. Next, click on the odds of a different match in the same way — selections will be added to your slip one by one.
  3. You'll see an "Accumulator" or "Acca" tab on your bet slip — check the total payout there.
  4. Enter the amount and tap "Confirm Bet".

Example: A ৳100 bet across 3 matches at odds 2.0 × 2.0 × 2.0 = ৳800 payout.

In an Accumulator, a single wrong selection loses the entire bet. Stick to leagues and matches you know well when placing Acca bets.

On bigbets, as soon as a bet is settled, your winnings are automatically credited to your wallet:

Bet Type Credit Time
Live Sports Bet Within 5–10 minutes of the match ending
Pre-Match Bet 15–30 minutes after the match ends
Casino / slots Instant (as soon as the game ends)
Lottery 1–2 hours after the draw is announced

Once credited to your balance, withdrawals to bKash/Nagad/Rocket typically take 15–30 minutes. However, pending identity verification may delay the withdrawal.

Profile information on bigbets is divided into two categories — what you can update yourself and what requires support assistance:

You can update these yourself:

  • Profile photo, preferred language, newsletter preferences.
  • Login password (if you remember your current password).

How to change your mobile number:

  1. Go to Profile → "Change Mobile Number".
  2. An OTP will be sent to your old number — use it to verify your identity.
  3. Enter your new number and verify it with the OTP sent to that number.

Changing your full name or date of birth: Send a request to support@bigbets.im with a copy of your National ID. Verification will be completed within 72 hours.

Bigbets charges no hidden fees on withdrawals. However, limits vary by payment method:

Method Minimum Max/Day Time
BKash ৳300 ৳50,000 15–30 minutes
Nagad ৳300 ৳50,000 15–30 minutes
Rocket ৳500 ৳30,000 30–60 minutes
Bank Transfer ৳1,000 ৳2,00,000 1–3 business days

Bigbets charges no processing fees. However, your mobile banking provider may apply its own cashout charges.

Cricket is bigbets' most popular Sports Betting category. Matches from all major series — including Bangladesh, India, and Pakistan — are available. Key cricket betting markets:

Match Winner
Match Winner
Total Runs
Over/Under
Toss Winner
Who will win the toss
Top Batter
Top Run Scorer
Powerplay Runs
In the First 6 Overs
Live Ball-by-Ball
Bet per Ball

How to get started: Sports → cricket → select a match → choose a market and click the odds → enter your stake in the bet slip → confirm.

For tips, visit our Betting Tips Visit the page.

The bigbets welcome bonus is completely automatic — no need to claim it separately. Simply make your first deposit after registering and it's yours.

Bonus Details:

  • Amount: 100% of your first deposit (up to ৳5,000).
  • Minimum Deposit: The bonus activates once your deposit reaches ৳100.
  • Wagering: Wager the bonus amount 15x and your bonus balance becomes withdrawable.
  • Validity: Complete the wagering requirements within 30 days of your deposit.
  • Promo Code: If you have one, enter it at registration to unlock extra benefits.

The bonus will appear in your wallet within 5 minutes of your deposit. If it doesn't show up, contact support. To see more offers, On the Voucher page Go.

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Email Support

More Ways to Get Support

Live Chat Support

Live chat is available 24/7, with an average response time of 3 minutes.

Email Support

For complex issues, email us at support@bigbets.im. You'll receive a detailed response within 24 hours.

Terms & Conditions

Read the T&C for full details on betting rules, bonus conditions, and platform policies.

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Responsible Gaming

Learn about gaming controls and safety tools — from self-exclusion to deposit limits.

Learn More
Mobile App Help

Having trouble downloading, installing, or updating the app? A full guide is available on the download page.

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Betting Tips & Strategies

New here? Read our expert tips before you start betting — and improve your chances of winning.

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Getting started with bigbets 5 Simple Tips

1
Try the demo first. Most casino games can be played for free in Demo mode — practice before playing with real money.
2
Understand the bonus terms. Read the wagering requirements before claiming a bonus — make sure you understand how many times you need to bet before you can withdraw.
3
Start with small bets. Keep your bets to a maximum of ৳500 in your first week. Increase your stakes gradually as you gain more experience.
4
Stick to sports you know well. Bet on the cricket or football leagues you know best. Avoid guesswork on unfamiliar games.
5
Track your VIP points. You earn points on every bet. Log in regularly and you may unlock double-points offers — check the VIP page for details.

Got all your answers? Get started now!

Register at bigbets, claim a 100% bonus on your first deposit, and start betting.

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