Betting and gaming are about entertainment, excitement, and fun — not just chasing wins. Making sure that fun never crosses a line is bigbets' responsibility. On this page, you'll find all the information, tools, and support you need for responsible gaming.
Keep in Mind: Gaming is for entertainment, not a way to earn. Don't chase losses by betting more to try to recover what you've lost.
Responsible gaming means betting or playing in a way where you make informed decisions, understand your own limits, and keep gaming as an enjoyable part of your life — rather than letting it take control.
Bigbets firmly believes that a happy, healthy player is our best member. That's why we don't just offer games — we provide a range of tools and features to help you play safely and responsibly.
Online gaming is growing rapidly in Bangladesh, and greater awareness must grow with it. Always put family, friends, and work ahead of gaming. bigbets supports that mindset and is ready to provide all the help you need.
bigbets' Commitment: We strictly enforce an 18+ policy, offer free responsible gaming tools, and are always ready to help members who run into difficulties.
Set your own daily, weekly, or monthly deposit cap. Limits take effect immediately once set.
Automatic break reminders are sent after you've been playing for a set period of time, making it easier to step away from extended sessions.
Pause your account yourself for any period — from 24 hours to permanent. Choosing to do this isn't weakness; it's courage.
View your gaming patterns, time spent, and spending history at any time. Keep track of your own habits.
Bigbets follows a strict age verification process. No one under 18 can create an account.
Concerned about your gaming? Reach our Bangla support team anytime. Your privacy is fully protected.
Bigbets lets you set personal limits across four key areas, all manageable from your account settings. Lowering a limit takes effect immediately, but increasing one requires a 24-hour waiting period — this is intentional.
Set a maximum deposit amount for a given period. Daily, weekly, and monthly options are available.
Set a maximum amount you can lose within a given period. Once you hit the limit, betting stops automatically.
Set a maximum continuous play duration. You'll receive a break reminder when your time is up.
Take a voluntary break from 1 day up to 6 weeks. Deposits and betting are not possible during this period.
These are warning signs that your gaming habits may be heading in a harmful direction. If you notice them in yourself or someone you know, don't ignore them.
If you recognise two or more of these signs in yourself, please contact bigbets support or activate self-exclusion.
Answer the questions below honestly. This is completely confidential — just for you.
Self-exclusion means choosing to pause your betting or gaming activity for a set period of time. It's not a sign of weakness — it takes self-awareness and real courage to make that call.
While Self-exclusion is active, you won't be able to deposit or place bets. Once the period ends, you'll need to contact support to reactivate your account.
Log In and Open SettingsLog in to your account. If you're new, complete your registration first.
Click the profile icon in the top right → open the "Responsible Gaming" or "Safety" section.
Set a deposit limit, session time, loss limit, or cooling-off period — whatever works for you.
Limits take effect immediately after they are set. You will receive an SMS confirmation.
If you need help with your settings or want to request self-exclusion, email us directly at support@bigbets.im.
Deposits at bigbets via bKash, Nagad, or Rocket are typically credited within 1–5 minutes. Occasionally, network congestion or a temporary payment gateway issue may cause a slight delay.
First 15 minutes: Please wait and refresh the page.
If not resolved after 15 minutes: Contact us via Live Chat or at support@bigbets.im. Please have ready — the transaction time, amount, and confirmation number from bKash/Nagad.
If a deposit fails: Check your bKash app to see whether the amount was deducted. If not, try again. If it was deducted, contact support with a screenshot — it will be resolved within 2 hours.
Your safety and enjoyment are both guaranteed at bigbets. Join today and set your own limits.